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shipping and fulfillment FAQs
All orders are fulfilled at our warehouse and manufacturing headquarters in Santa Clarita, California. Orders are shipped within 3 business days from the time the order is placed, excluding weekends and national holidays.
We currently ship to the 48 contiguous United States. We don't ship to Alaska, Hawaii, Puerto Rico, Guan, or the U.S. Virgin Islands at this time.
Most orders are delivered within 7 - 10 business days. Our Fulfillment Team ships orders Monday - Friday, excluding national holidays. Most orders are shipped within 1 business day from the time the order is placed, excluding weekends and national holidays.
After your order ships out, delivery time can vary based on your shipping method:
Economy Shipping: Delivery in 7 - 10 business days, via USPS or FedEx.
Free Shipping: Delivery in 7 - 10 business days, via USPS or FedEx.
Expedited Shipping: Delivery in 2 - 3 business days after your ships, via USPS or FedEx.
We cannot guarantee a delivery date with expedited shipping, but can guarantee it will be faster then standard or free shipping.
Once your order ships out, we'll email your tracking information so you can monitor your order and anticipated delivery date. If you don't receive an email within 3 business days of placing your order, please check your spam or trash folder.
This is the most common question we receive! Most of the time, your order is delivered to the wrong address, a common area at your address, or a parcel locker for a scheduled pick up. Please email our Customer Support Team at connect@shopshibari.com, so we can help!
refunds, cancellation, and privacy policy FAQs
Customer privacy and trust is of the utmost importance to CC Wellness. Working in accordance with state and federal laws, your personal information will never be duplicated or transferred to unknown parties. To view our full privacy policy, please click here.
In order to ensure a valid cancellation, it must be performed within 3 hours of checkout. If your order is canceled after the 3 hour mark, we will try our best to accommodate but cannot guarantee that it will occur. Once an order has been fulfilled and shipped, it cannot be canceled.
We do not accept returns. If your bottle arrives cracked or leaking, please contact us for immediate assistance.
